Weights, Pre-orders, Standing Orders & Shipping
Our Shipping Charges Explained...
For Retail Clients:
|DESTINATION||EXPENDITURE||SHIPPING COST||SHIPED VIA|
|UK Mainland||Up To £34.99||£9.50 GBP||UPS 24* or 1st class post**|
|UK Mainland||Between £35.00 and £69.99||£4.90 GBP||UPS 24* or 1st class post**|
|UK Mainland UPS Free Delivery||Over £70.00||FREE||UPS 24* or 1st class post**|
|UK Mainland Saturday Delivery***||Any Amount||£38.00 GBP||UPS Saturday|
|UK Mainland Express! Delivery guaranteed before 12 noon ***||Any Amount||£18.00 GBP||UPS Express|
|Highlands and Ireland||Up To £70.00||£30.00 GBP||UPS 48***|
|Highlands and Ireland||Over £70.00||£16.00 GBP||UPS 48***|
|Isle of Man||Any Amount||£29.90 GBP||UPS 48***|
|STANDARD DELIVERIES ARE SHIPPED ON TUESDAYS and WEDNESDAYS ONLY. PLEASE CONTACT US IF YOU WOULD LIKE TO MAKE BESPOKE DELIVERY ARRANGEMENTS (NB additional charges may apply)|
* If the shipping cost for a single item is considerably lower sent via 1st class post (small items only), we will refund your shipping cost.
** Where only UPS 48 service is available, we will not be able to ship any cheese marked as "fresh", nor fresh meat/sausages.
|***Please note that Express and Saturday Delivery Services are only available in certain areas, so please do contact us first!|
Delivery to other UK and EU areas will vary. Starting from £ 16.00. Please contact us for a quote.
If you are a member of the TRADE please contact us for further information, thanks!
Shipping your Order
We will only dispatch orders on Tuesday and Wednesday every week. All Etruscany Boxes are shipped via UPS next day.
The cut off time for orders is 5pm the day prior to dispatch.
*Please note that as most cheeses and cured meats are sliced to order, you need to allow upto 24 hours for custom preparation.
As soon as your order is processed, you will receive an automatic email from UPS with your tracking number and the expected delivery day.
Should your delivery be urgent, please tick the "EXPRESS" box at checkout. This means that our UPS collection can be extended to 3pm the same day, for delivery the following day before 12. Don't forget to call us so we can tell you exactly what is and what is not possible at the time ... we will always do our best to meet your needs!
Saturday delivery is also possible in some selected areas; as towards the end of the week most of the fresh items will have been sold, please always call us to check availability.
Products Sold by Weight
Most products are made by our artisan producers in fairly small batches. This means that items may differ substantially in size. We will try to get as close as possible to the weight stated on the product page, however it is unlikely that we will get it spot on all the time!
Also, if you are buying a sliced cheese or cured meat, this is all down to the eye (and hand!) of who is cutting it for you, just like when you buy at the deli counter....and some of us are more precise than others! ;)
We will, however, never charge you more than what you are expecting on your total bill (we try to cut slightly on the safe side!). So if we send less, we will also refund the difference.
Products on Pre-order Only
Some products are quite unique and the demand not high enough to justify us keeping stock all the time. These products can be ordered for you, the lead time is usually a couple of weeks, but we will advise at the time of ordering. These products can be set on a standing order should this work better for you!
Some items such as fresh cheese or rare and special products are ordered in limited quantities every week. We have lots of clients, especially within the trade sector, who set up a weekly/fortnightly/monthly order for these products, so we make sure they are always available for them! Currently, standing orders can only be set up for whole items or trays. Should you wish to discuss this, please call us on 01138 152 218.
Paying for your Products
Because of the weight variation, you might receive a refund if the final weight was less than expected. We will cut, weight and price your products, and we will only charge you the exact amount of what we are sending...
However, if one of our guys with a very heavy hand has cut huge portions for you, we will not charge you any extra than what you have already paid!
...and if you need any more information, we are here to answer your questions... Just give us a call: 01138 152 218.
Happy Shopping! :)
The Etruscany Team